Website usage terms and conditions

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Room 13’s relationship with you in relation to this website. The terms do not affect your statutory rights. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Room 13 or ‘us’ or ‘we’ refers to the owner of the website whose place of work is Room 13 HQ PO Box 7043 Fort William PH33 6WL Scotland, UK. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

This privacy policy sets out how Room 13 uses and protects any information that you give us when you use this website.

Room 13 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Room 13 may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Data Protection

Room 13 take all reasonable precautions to ensure that details relating to you, your order & payment are kept secure in accordance with the requirements of the Data Protection Act 1998. Unless Room 13 is negligent in exercising our responsibilities then we shall not be held liable for unauthorised access to information supplied by you.
Any information relating to other individuals supplied by you, you will be deemed to have obtained their agreement/permission to this information being given to us.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies used on our website

Cookie Name Purpose
Contact Form PHPSESSID This cookie stores information about the contact form and is required to use the form.
Google Analytics _utma
These cookies are used to collect analytical information about how visitors use our site. All web traffic and usage information is anonymous. We use this information for analytical purposes to evaluate the performance, to compile reports and to make improvements to website content and user experience.

See Google’s privacy information:

You can opt out of Google Analytics tracking by installing a browser plug-in from

To find out more about cookies, visit



Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Reservation of Title

All requests to order goods from this website shall be provisional and non-binding until a “Confirmation of Order” e-mail has been sent to the e-mail address of the purchaser, and full payment has been received.

Goods will only be despatched once payment has been received in full.

Complaints / Customer Service:

You should inform Room 13 immediately of any problems with this website, goods or services.


We take all reasonable care to ensure that specifications and descriptions of products are correct when entered. We aim to keep the website and it’s content as up to date as possible, however information and descriptions appearing on this website may not always exactly reflect the position of the product.

Product Variations

Please be aware that slight product colour and texture variations may occur occasionally.

Order Cancellation

You have the right to cancel your order if you wish to do so. If you do, you must send us written notification of your wish to cancel within 7 working days after the day on which you receive the Goods. Please note that your right to return products does NOT apply to custom made or bespoke products. This does not affect your statutory rights.

Goods must be returned to us with both goods and all packaging in their original condition and securely wrapped. After we have received the goods, we will credit your credit or debit card via Paypal with the full purchase price of the goods returned no later than 30 days from the date of receipt.

If you do not return the goods to us, you will be liable for the cost. If you fail to take reasonable care of the items we reserve the right not to accept the return.

Product Pricing

Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible.

Secure Online Payment

All Credit and Debit Card payments are handled securely by PayPal. Room 13 do not hold, or have access to any credit / debit card or payment details.

Right of Refusal

We reserve the right to decline any order and in such cases a full refund of any payment made will be refunded directly to your credit / debit card.

Delivery Postage & Packaging

Subject to stock availability and / or creation of custom made or bespoke products, we aim to despatch your items within 48 hours of processing your order. However, orders cannot be dispatched on Saturday or Sunday. We will contact you about specific delivery times of any products that are made to order.

Standard UK Delivery

Delivery charges vary for each item and are clearly show in the shopping cart before you checkout. Delivery is normally within 3-7 working days via Royal Mail. Please check our product pages for any special delivery information relating to specific products. For larger items, we reserve the right to alter these charges. We will confirm charges prior to despatch should they be different from those published.

It’s our aim to despatch orders in the shortest possible time. However, we cannot be held responsible for any delays occurred while your order is in transit.

International Deliveries

International delivery charges vary for each item and are clearly show in the shopping cart before you checkout. Please allow additional time for delivery overseas. Rom 13 International does not accept responsibility for any customs charges that may apply.

Returns Policy

We trust that you will be pleased with your purchase. However, should you wish to return goods we will refund your order provided it is in an unused condition. Returns can be made within 7 days of receipt of your goods.

Please note that goods are returned at your own cost. We cannot accept responsibility for items lost or damaged in the post. We recommend the use of a registered postal service for your protection. Please note custom made items cannot be returned.

Returns Address

Website Returns:

Room 13 HQ
PO Box 7043
Fort William
PH33 6WL
Scotland, UK

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Room 13 and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Room 13 International. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep this website up and running smoothly. However, we takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and it’s content is copyright of Room 13 International – © Room 13 International 2012. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited unless written permission has been granted by us.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

None of the above terms affect your statutory rights as a consumer.